退款政策
REFUND AND RETURN POLICY
Effective Date: October 8, 2026
FOOD RETURNS
For food products that were delivered correctly and arrived without damage, quality issues, or safety concerns, we do not accept returns solely because you changed your mind, no longer need the product, or you or your pet do not like it.
This applies to both opened and unopened food products.
This policy does not limit any rights or remedies available for damaged, defective, unsafe, incorrect, or misdescribed products, or any rights that cannot legally be excluded.
DAMAGED, INCORRECT, OR PROBLEMATIC ORDERS
Please contact us as soon as possible if your order arrives damaged, contains an incorrect item, has a quality or safety concern, or has another order-related problem.
Please provide your order number or other purchase information, a description of the issue, and, where safe and reasonably available, photos showing the product, packaging, and relevant lot or date information.
If obtaining photos or other evidence would be unsafe, please let us know so that we can determine an appropriate alternative.
After reviewing and verifying the issue, we may arrange a replacement, exchange, or refund as appropriate to the circumstances and applicable law.
RETURN AUTHORIZATION AND FOOD SAFETY
Please contact us before returning any product. Do not send products back without receiving return authorization and instructions from us.
Authorized Return Address:
19750 Magellan Dr
Torrance, CA 90502
United States
This address is provided for authorized returns and does not represent the seller's registered business address.
Stop feeding any product that appears spoiled, damaged, recalled, or potentially unsafe. Do not ship potentially unsafe food unless we provide safe return instructions.
CANCELLATIONS
Please contact us as soon as possible if you need to request cancellation of an order. Cancellation may not be possible after the order has been shipped.
Any cancellation, refund, or other rights required by applicable law remain unaffected.
REFUNDS AND COSTS
When a refund is approved, it will be processed using the applicable payment method and procedures.
The timing for a refund to appear in your account may depend on your bank, card issuer, payment provider, and applicable processing requirements.
Responsibility for original shipping charges, return shipping costs, replacement costs, or other charges will be determined based on the circumstances of the order and applicable law. We do not establish an automatic restocking fee or automatic customer-paid return obligation under this policy.
CONTACT US
Customer Service Email:
lulumun2026@gmail.com
Phone:
310-902-3628
Authorized Return Address:
19750 Magellan Dr
Torrance, CA 90502
United States
Nothing in this Refund and Return Policy limits any rights or remedies that cannot legally be excluded.